Refund clawback rules
If an influencer removes the post within 30 days of approval, refund clawback reverses the payment. Platform-side takedowns don't trigger clawback if the influencer followed the brief.
When clawback applies
- Influencer voluntarily deletes the post within 30 days of approval
- Influencer makes the post private within 30 days
- Substantial edit that changes the deal (e.g. removing the brand mention) within 30 days
When it doesn’t apply
- Platform takes the post down (algorithm flag, copyright claim outside the influencer’s control)
- Influencer’s account is hacked/compromised (with evidence, log of report to platform)
- Mutual cancellation post-approval
How it works
If clawback applies, we attempt to reverse the original escrow_release and re-credit your Company wallet. If the influencer’s wallet has insufficient balance, the clawback runs to a negative balance, recouped from their next earnings.
Edge cases
- Partial clawback for partial deletes (some deliverables of a stacked campaign deleted, others kept)
- Tiered clawback, 100% if deleted within 7 days, 50% within 14-30 days, 0% after 30
- Both configurable per-campaign in Service mode setup