Stripe payment failed, what to do
3D Secure prompt missed, card insufficient funds, bank fraud flag, or country-mismatch are the top reasons. Retry with the same card after addressing, or use a different card.
Most common reasons
- 3D Secure not completed, the bank’s verification popup was closed before approving. Retry; complete the popup this time.
- Insufficient funds, common for debit cards
- Bank fraud-flag, your bank flagged a foreign charge. Call your bank to approve Keepface as a merchant, then retry.
- Country mismatch, billing address country doesn’t match the card’s issuing country. Fix in Billing → Address.
Less common
- Card expired, update the card in Workspace → Billing
- Wrong CVV, re-enter; lockouts after 3 attempts
- Stripe service issue, wait 5-10 minutes; check status.stripe.com
Retry
Top-up retries are safe, Stripe deduplicates. The failed attempt didn’t charge you (only successful charges do).
Alternative
If a single card persistently fails, add a different card or contact support to set up bank transfer (>$5,000 only).