Withdraw to your bank, the manual payout flow
Submit a payout request from your wallet; a Keepface team member reviews each one within 2 business days, then transfers funds, totalling 3-7 business days end-to-end.
When you want money in your bank, you submit a payout request from your wallet. A Keepface team member reviews and releases each payout manually, this is a deliberate choice for compliance and fraud prevention. It costs you a small amount of speed, in exchange for safety.
Request a payout
- Open Wallet → Withdraw
- Pick the currency to withdraw (you can have balances in multiple currencies in parallel)
- Pick a payout method, bank transfer (Wise) for most countries
- Enter the amount (must meet the per-currency minimum)
- Confirm
Your request appears in Wallet → Withdrawals with status pending.
What we need from you (one-time)
Before your first payout, you must complete:
- Identity verification, passport / national ID + a recent selfie
- Bank details, account number / IBAN, currency, bank name, beneficiary name (must match your verified ID)
- Tax info, your country and (where required) tax ID
Once verified, future payouts only need the amount and currency.
Timing
| Step | Typical time |
|---|---|
| Request submitted → reviewed by Keepface | Within 2 business days |
| Reviewed → bank transfer initiated | Same day |
| Bank transfer initiated → money in your account | 1-5 business days, depending on country |
So end-to-end: 3-7 business days, with most payouts arriving within 4 business days.
Why manual review
We had an incident in 2026 where automated payout logic caused unexpected releases. Since then, every payout is reviewed by a human before money moves. It’s slower, but it prevents accidental and fraudulent payouts.
What can delay a payout
- Mismatched bank beneficiary (your verified name vs the bank account holder name), you’ll get a message asking to fix
- Unverified identity, you’ll be asked to complete the KYC step before payout proceeds
- Suspicious activity on your account, we may pause payout while investigating; we’ll always tell you why
FX
If you withdraw in a currency different from your earnings, we apply our 2% FX spread. Where possible, withdraw in the same currency you earned in.
What you can’t withdraw
- Bonus KPC (top-up promo bonuses), spend-only, never withdrawable
- KPC itself in some flows, KPC is for spending on Keepface; convert to a fiat currency before withdrawing
Related
Frequently asked questions
How long does a payout take?
3-7 business days end-to-end. Keepface reviews each request manually within 2 business days, then initiates the bank transfer. Most payouts arrive within 4 business days.
Why is review manual?
A 2026 incident showed automated payout logic released funds unexpectedly. Since then, every payout is reviewed by a human before money moves. It's slower but prevents accidental and fraudulent transfers.
What's a withdrawal minimum?
Minimums vary by currency. They cover bank-side transfer fees so you don't withdraw $5 and lose $4 to fees. Exact thresholds are listed in the Withdrawal minimums article.
Can I withdraw KPC directly?
No. KPC is for spending on Keepface (unlocks, outreach). To take money to your bank, convert your KPC balance to a fiat currency first (subject to the 2% FX spread), then withdraw the fiat balance.